Jeju Air (제주항공) is a budget airline based in Jeju City that offers domestic flights between Jeju to Seoul, Busan, and Cheongju. They also offer flights to Jeju from other countries such as Thailand, Philippines, Guam, Vietnam, Hong Kong, Japan and China.
|Jeju Air's check-in counter at Gimhae Airport|
We were able to book via their call center and had no problems whatsoever. They have agents that can speak English as well which was a good thing for us since this is a matter of time and money and I did not want to struggle with my Korean speaking abilities. They were very helpful with our booking as they suggested the cheapest prices, better schedules, etc. The confirmation was sent via e-mail and you can also proceed with only the confirmation number during check-in even without the flight itinerary print out. Like T’way Air, booking online via Jeju Air would also require you to have a membership account on their website. The site also has an English version so no hassle for foreigners and non-Korean speakers. You can also receive updates on promo fares once you are a member or have subscribed to them.
|Jeju Air's boarding pass|
The plane departed on time and it arrived at Jeju 10 minutes earlier the scheduled time! The weather was pretty good that night so there were no disturbances during the flight. JejuAir is a budget airline so there were no free meals on board. They gave out free drinks however such as juice, water, or coffee which was pretty okay. As for the seats, I thought there was enough leg room for me, though I can’t say the same would be experienced by our long-legged folks out there. The on-board magazine has Korean and English articles as well.
The flight attendants were friendly and they have checked up on us a couple of times to ensure that we were doing fine during the flight and if we need anything. I am not sure though if they speak English though, as all throughout the flight, the FAs spoke to me in Korean. During the flight, the attendants handed out balloons to children, I thought the gesture was surprising and cute.
Jeju Air's Grade: (5 as highest, 1 as the lowest)
Site's ease of use: 5 – JejuAir’s site is very easy to use as I have tried mock-booking with them before. Of course, the most important factor is that the site is available in English. The website is also equipped with all the questions you may have such as their offered destinations, baggage concerns, flight schedules, etc. They accept credit cards for payment of course. I have never encountered any trouble mock-booking online and booking via their agent.
Customer service/Staff: 3.5 – As we have booked via their call center agent, I can say that I was impressed with the process as it was very quick as long as you have your passport and credit card ready. The flight attendants were also very attentive of our needs during the flight. As per the flight services, they can still be improved, given that they are a budget airline is not an excuse.
Their customer service is only available on Mon-Fri and 9AM until 6PM only which is a bummer if you wanted to contact them on a weekday or in the middle of the night.
Flight: 5 - I was really satisfied with our flight experience with Jeju and more points for our earlier arrival time :) We did not have any problems claiming our baggage as well.
Price: 4.5 – The flight that we got was not cheap, however, given that we booked only a day before our flight and we paid more or less than 50,000 Won, I can say that it wasn’t so bad.
To summarize, I would certainly recommend flying via JejuAir, our flight experience was excellent and booking with them has been very easy. For flight bookings, you may contact 852-2185-6499 or go to their website http://www.jejuair.net/
Have you tried flying with Jeju Air? If yes, how was it? Do let me know if you have any questions regarding our flight and JejuAir :)